frequently asked questions
Find answers to our most commonly asked questions
What is the difference between Moissanite and Lab Grown Diamonds?
Both moissanite and lab-grown diamonds are beautiful, ethical alternatives to mined diamonds—but they’re quite different in composition, appearance, and price.
Moissanite is a gemstone in its own right, originally discovered in a meteor crater. Today, it’s lab-created and known for its exceptional brilliance—even more sparkly than a diamond! Moissanite has a slightly different color and fire (that rainbow-like flash), giving it a more radiant, eye-catching look. It’s also very durable, ranking 9.25 on the Mohs scale, just below diamonds.
Lab-grown diamonds, on the other hand, are real diamonds, created in a lab using the same carbon structure as mined diamonds. They are chemically and physically identical to natural diamonds and rank a perfect 10 on the Mohs scale for hardness. The main difference? They’re more affordable and ethically sourced, without the environmental or social concerns tied to traditional diamond mining.
In short: Moissanite Diamonds offers more brilliance and better value, with a slightly different look. Lab Grown Diamonds are ideal if you want a genuine diamond without the mining.
How do I care for my jewelry?
To keep your moissanite ring looking its best, follow these simple care tips:
Gently clean your ring with a soft cloth and mild soap mixed with warm water. Use a soft toothbrush to remove any dirt or buildup around the stone.
Remove your ring before using cleaning products, swimming in chlorinated pools, or applying lotions or perfumes.
When not wearing your ring, store it in a pouch or box to avoid scratches or damage. Keep it away from direct sunlight for long periods, especially if it’s gold-plated.
Although moissanite is durable, it's still a good idea to remove your ring when engaging in physical activities like sports or cleaning to prevent potential damage to the stone or band.
By following these steps, your moissanite ring will remain beautiful and sparkling for years to come!
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
Delivery times from Canada will vary depending on your location and local customs processing.
Domestic orders within Canada typically arrive in 3 to 7 business days.
Orders to the United States typically arrive within 5 to 8 business days, while deliveries to the United Kingdom usually take 6 to 10 business days. For customers in Australia and New Zealand, standard shipping generally takes 7 to 12 business days. Shipments to most European Union countries—such as Germany, France, and the Netherlands—are expected to arrive in 7 to 12 business days. For destinations like the United Arab Emirates, Singapore, and Japan, you can expect delivery within 6 to 12 business days.
Please note that these are estimated delivery windows. Delays may occur due to customs, holidays, or local postal service disruptions.
For a faster delivery option, we recommend choosing Express Shipping at checkout where available.
How do I cancel an order?
You may cancel your order within 2 hours of placing it. To do so contact us through our Help Center Contact Form within the 2-hour window.
After this period, we begin processing your order right away. Once an order has been shipped, it can no longer be changed or cancelled—so please double-check your items before placing your order.
If you’ve missed the cancellation window but your order hasn’t been shipped yet, reach out to us as soon as possible via the Help Center Contact Form so we can prioritize your request and direct it to the correct team.
Important: Please do not reply to any automated emails, as those inboxes are not monitored and you may not receive a response.


