Shipping policy
Shipping Information
At The Illume Jewelry Co, we strive to ensure that your experience with us is as seamless as possible, from selecting your favorite pieces to receiving them at your door. Below is all the information you need regarding our shipping process.
Processing Time
- Orders are typically processed within 1-2 business days.
- Custom or personalized pieces may take an additional 3-5 business days to complete before shipping.
Shipping Options
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next-Day Delivery: Available for select locations; please check at checkout.
Shipping Costs
- Standard shipping is FREE for all domestic orders over $50.
- For orders under $50, a flat rate of $5 applies.
- Expedited and next-day shipping costs will be calculated at checkout based on your location and order size.
International Shipping
We offer worldwide shipping! Please note that international orders may be subject to customs fees, duties, or taxes that are the responsibility of the recipient. Shipping times for international orders vary between 10-15 business days, depending on the destination.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details to monitor the progress of your delivery.
Lost or Delayed Packages
If your package is delayed or lost in transit, please contact our support team at hello@illumejewelryco.com, and we will assist in resolving the issue as quickly as possible.